Delivery Conditions For Checkout
To honor our satisfaction guarantee, the recipient may be called to schedule delivery. We do not accept requests for delivery at specific times of day. Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return or attempt delivery the next day. For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day.
Shipping Conditions for Checkout: If FedEx attempts to deliver on Saturday and no one is there to receive the package or if the business is closed, they will redeliver on the next business day.
Shipments to Alaska and Hawaii
Shipments to Alaska and Hawaii must be shipped overnight or 2nd day air, plus an additional charge $10.00 service fee per box. It takes 1 extra day to arrive so 2nd day air will take 3 business days and overnight will take 2 business days. There is no Saturday delivery for Hawaii.
Re-routed Packages and Wrong Addresses
A $15.00 fee will be assessed to each rerouted package or incorrect address. Incorrect address information may also result in delay of package receipt. If we find that it was our fault in sending to the wrong address, we will not pass the charge on to you.
We do not ship internationally or to Canada at all due to stricter customs regulations and extremely high costs. This includes shipments to Guam, Puerto Rico, and the Virgin Islands. If you must have the item shipped overseas, you may want to consider having the item shipped to your address and you can forward it on to its final destination.
Other Important Notes
Make sure your recipient will be home to receive the item. FedEx will not usually leave a package at the doorstep, especially if a signature is required. If the recipient is not home, FedEx will re-attempt delivery on the next business day at no additional charge when possible.
Limited Availability: Carithers arrangements are unique, custom gifts designed by hand. Mother Nature changes our farm-fresh inventory every morning, to assure your gift is fresh and gorgeous our artists may need to make substititions but will capture the color & style of your selection to deliver a “WOW” for your recipient.
Substitution Policy: Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery. In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.